Online Store Policy

The products listed on our online store may also be purchased at the front desk. When you purchase a product from the online store you will pay separate and apart from your Waterloo Swimming account. Payment will be required at the time of checkout.

Merchandise available through may not be available at the pool.

Return Policy

We trust you will be satisfied with your purchase. However, should you decide the merchandise is not satisfactory, our return policy is set forth below.

Waterloo Swimming will issue a refund in the form and amount of the original tender paid (including sales tax) when each of the following conditions has been met: 1. Merchandise will be accepted for return for thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the receipt or at point of sale; and 2. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and 3. The merchandise must be accompanied by either the original receipt. We do not give Price Adjustments. Refunds for check purchases will have a ten (10) day waiting period before a cash or check refund is issued.

Merchandise Pick Up

We will not ship any products ordered through our online store. All items will be available for pick up at the front desk within 24 hours of your purchase, unless otherwise noted. Specialty items such as swim suits, towels and caps will be ordered in bulk and you will be notified when they are ready for pickup.

If you purchase items and would like your child to pick them up at the front desk, the must have a copy of the receipt from your purchase with them.

If you have any questions regarding this online store policy please email

Red Cross Certification Classes

Low Enrollment:
Please note we require a minimum of 5 participants to hold a Red Cross course. In the event of low enrollment, please understand you may be asked to switch courses to meet minimum participant requirement.

Transferring to Another Class:
Class tuition can be applied to one other Lifeguard class, when available and if you have contacted us to reschedule by email 7 days prior to currently enrolled class. Transfer must be completed within 3 months of original enrolled class.

We require a 72 hour cancellation notice. Any cancellations made after 72 hours will receive zero transferable credit. Requests for full refunds or transfer credits: 100% refund of paid amount is granted if notified 10 days prior to enrolled class by email. 100% credit of tuition is granted if it is requested by email 7 days before class, 50% credit if 6-3 days before class by email. If notification is received after 72 hours no tuition credit will be provided. All credits must be used within 3 months of first enrolled class. Only one transferable credit per enrolled class. The only exception for refund policy restrictions is waived in the event of documented medical issues. For further assistance contact your instructor.